Start with the simple checks. Change one thing at a time so you can tell which step helped.
Google account recovery checks ownership using recovery details and devices associated with the account. First, note what changed recently and whether the same issue affects another device. This helps separate a device-specific fault from a wider network or service issue.
Troubleshooting steps
Check the basics
Start from Google’s official account recovery page on a device and network you have used before. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Review the settings
Answer prompts as accurately as possible and use a recovery email or phone you still control. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Test one change
After regaining access, choose a unique password and review signed-in devices. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Confirm the result
Update the saved password on your own devices and enable a second verification method. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Helpful note
Never share verification codes with callers or people who message you unexpectedly.
When to get more help
If these checks do not resolve the issue, contact the relevant device maker, internet provider or app support team. Include the exact model, software version, any error message, what you have already tried and when the problem began. Avoid sharing passwords, verification codes or private account details in a public forum.
For equipment that is hot, damaged, wet or making unusual electrical sounds, stop using it and seek qualified support. Do not open power supplies, batteries or mains-powered equipment.
Settings and menu names vary by model and software version. Use the manufacturer's current instructions for device-specific steps, and back up important files before making changes that could remove data.