Start with the simple checks. Change one thing at a time so you can tell which step helped.
The wireless link may be fine while the router’s internet connection, DNS lookup or device configuration is failing. First, note what changed recently and whether the same issue affects another device. This helps separate a device-specific fault from a wider network or service issue.
Troubleshooting steps
Check the basics
Check another device on the same Wi-Fi to see whether the issue is isolated. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Review the settings
Look at the router’s internet status and confirm the broadband cable is firmly seated. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Test one change
Restart the affected device and router once, then reconnect to the correct network. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Confirm the result
If only one device fails, forget and rejoin the network or review its proxy and VPN settings. After each change, repeat the action that originally failed and give the device a moment to reconnect or refresh.
Helpful note
If every device is offline, check for a local provider outage before resetting the router.
When to get more help
If these checks do not resolve the issue, contact the relevant device maker, internet provider or app support team. Include the exact model, software version, any error message, what you have already tried and when the problem began. Avoid sharing passwords, verification codes or private account details in a public forum.
For equipment that is hot, damaged, wet or making unusual electrical sounds, stop using it and seek qualified support. Do not open power supplies, batteries or mains-powered equipment.
Settings and menu names vary by model and software version. Use the manufacturer's current instructions for device-specific steps, and back up important files before making changes that could remove data.